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Virtual Visits FAQ

Online Cognitive Wellness Programs, Cognitive Screenings, Memory Loss Navigation and Dementia Coaching

The Memory Compass offers virtual and phone services for clients throughout the state of Indiana and across the United States!


From the comfort of your home, clients can access our cognitive screenings, cognitive wellness program, memory loss & dementia navigation consultations, and dementia coaching. For cognitive screenings and cognitive wellness clients, we will ensure a person is an appropriate candidate for online services before beginning. 

Review some commonly asked questions below or contact us directly to get your questions answered and determine if virtual services are a good fit for you or your loved one.

What type of device do I need?

Online screenings, cognitive wellness support, memory loss & dementia navigation, and dementia coaching can be accessed on a tablet, laptop or desktop computer. We use a secure online platform to deliver face-to-face online services. If you do not have either of these, please contact us to discuss options for using a smartphone. 

I am not very confident in using technology, is this a problem?

We will provide you with detailed instructions for how to log into the online system, as well as a troubleshooting guide with directions for what to do if you encounter any problems during the session. Your consultant will ensure you have the information you need to get started and feel comfortable during the session. 

Are there situations where online cognitive wellness services are not a good fit?

Our cognitive wellness services are designed for individuals who are experiencing cognitive changes as a result of normal aging, mild cognitive impairment (MCI), or dementia. For individuals receiving these services, but have trouble paying attention for 10-15 minutes at a time, these visits will likely not be appropriate. However, if a client has a ​care partner or family member who can support them during the session, we may be able to provide this service. For all clients, the decision to provide cognitive wellness services will be made with the client and care partners on an individual basis. If these services are not appropriate then our services designed specifically for families and care partners are always available. 

We are seeking a dementia coach, but we live in different states, is this a problem?

Online memory loss navigation and dementia coaching allows us to connect with family members across the US to help guide care partners as they navigate major life changes, implement effective caregiving practices, and address the quality of life for all involved. Our online platform allows us to connect multiple people in multiple locations. 

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