Question 1

What services does The Memory Compass offer?

Accepted Answer

Our Current Service Offerings:

For Families (Virtual & In-Person):
Memory Loss & Dementia Navigation Consultations 
Follow-up Consultations & Ongoing Dementia Coaching
Comprehensive Cognitive Screenings
Cognitive Wellness Services
Self-paced online courses
Online digital shop with immediate digital downloads

For Healthcare Professionals and Businesses: 
Dementia Training
Workshops
Professional speaking engagements
Dementia strategy sessions for complex clients
New employee orientation audits - for dementia training 
Consulting

For Speech-Language Pathologists:
Professional Training, Mentoring, and Consulting 
Dementia Support Services Co-hort Events (virtual)
Dementia Support Services Guidebook available at our online shop

Question 2

Does insurance cover The Memory Compass services?

Accepted Answer

No, our services are not covered by insurance. Although Jessie has a background as a medical professional, she is acting in a different role as a Dementia Navigation Coach and Consultant. The Memory Compass services takes a holistic approach to develop a plan that complements the care you or your loved one are receiving with your medical team by spending direct 1:1 time with our clients. We help you navigate through the maze that is our healthcare system and provide individualized guidance on strategizing through daily cognitive decline challenges.

Our Memory Loss & Dementia Navigation Consultations, Follow-up Consultations, Comprehensive Cognitive Screenings, and Cognitive Wellness services are private pay services.

Have additional questions? Schedule a free 15-minute discovery call to learn more today!

Schedule a free 15 minute Discovery Call to learn more!

Question 3

Do you provide therapy services?

Accepted Answer

No, we do not provide therapy services. Although Jessie Hillock has a background as a speech-language pathologist, she would be working with you acting in a different role as your dementia navigation coach & consultant.

Our services complement the care you are receiving from other healthcare providers and often are referred to by our clients as the "missing link" in direction and support filling in the gaps where our traditional healthcare system sometimes drops off. The Memory Compass has been in business for four years and continues to serve some of our same original clients across their or their loved one's continuum of care which may have started when their loved one was living at home and then transitioned to in-home with in-home companion care, then assisted living, then Memory Care and transition to end of life care.

Question 4

Do you have an office location?

Accepted Answer

No, we do not have a physical office location at this time.

We provide virtual (Zoom) and phone coaching and consulting services on Tuesdays and Fridays from 9:00 am - 4:00 pm ET.

We provide services in our local community on Wednesdays and Fridays from 9:00 am - 4:00 pm ET.

Our home office is located in Zionsville, Indiana. When we provide services out in our community we travel to your home, assisted living communities, Memory Care communities, Adult Day Centers, and other businesses serving the senior care space.

If you are local to Zionsville, Indiana and prefer to meet with me in person away from your home please reach out to me by emailing info@thememorycompass.com or calling 317-501-7424 to discuss alternate options.

Question 5

What is your service area for in-person services?

Accepted Answer

Our home office is located in Zionsville, Indiana.

We provide in-person services on Wednesdays and Thursdays from 9 am - 4 pm ET.

We typically provide four in person 60-90 minute sessions on our in-person days.

If your service location is more than 15 minutes from our home office you will be subject to a travel fee.

We have provided in-person services in Boone County, Hamilton County, Hendricks County, Putnam County, Marion County, Morgan County, Johnson County, and Tippecanoe County.

If you are interested in an in-person session with Jessie please email info@thememorycompass.com for your custom quote for travel.

Jessie is happy to travel, but if you are interested in a home analysis, a more cost effective option may be sending various photos or videos through our HIPAA compliant portal.

Question 6

Do you provide Memory Loss & Dementia Navigation Consultations ONLY in Indiana?

Accepted Answer

No! We proudly offer our Memory Loss & Dementia Navigation consultations virtually or by phone across the United States and beyond!

A large number of our clients are a part of the "sandwich generation" - adult children caring for their own children and either caring for their aging parents directly or navigating the care of their aging parents from near or from afar. We also have clients who are spouses and care partners.

Some of our clients are navigating their care partner role while their loved one is still living at home or their loved one may be living in a residential care community. Our clients come to us whether their loved one has recently been diagnosed with a memory loss impairment or whether their loved one is further along in their disease progression. It is never too early or too late to add The Memory Compass to your village of support services.

Question 7

We are already working with a few different professionals. Can we still work with you?

Accepted Answer

Jessie Hillock is a Dementia Navigation Coach and Consultant and loves working and collaborating alongside additional members of your care team. It takes a village! I have experience working with the following members of a care team:

Geriatricians
Primary Care Physicians
Neurologists
Neuro-psychologists
Physical Therapists
Occupational Therapists
Driving Assessment Providers (Occupational Therapists)
Speech Therapists
Social Workers
Functional Medicine Providers
Case Managers
Care Coordinators
Palliative Care Teams
Hospice Care Teams
Death Doulas
Elder Law Attorneys
Guardians
 In-Home Companion Care Companies 
Financial Advisors
Music Therapists
Adult Day Centers
Senior Centers
Senior Living Locators
Mental Health Counselors
Senior Living Community Staff
And More!

Question 8

I see you provide Cognitive Screenings. Do you diagnose cognitive disorders?

Accepted Answer

No, we do not diagnose.

Our comprehensive cognitive screenings do not take the place of a thorough neuropsychiatric assessment, which is always recommended.

Our comprehensive cognitive screenings are provided as a starting point.

We can assist you in finding the appropriate healthcare professionals in your area to assist you such as neurologists, neuropsychologists, geriatricians, and therapists.

Question 9

How many sessions will I have and how long will they last?

Accepted Answer

Your Initial Memory Loss Navigation Consultation will last 60 minutes. Prior to this hour, your dementia consultant has thoroughly reviewed your intake form. During the hour, you and your consultant will review responses from your intake form, you will be provided with individualized education and recommendations. Your dementia consultant will also be taking notes for you during this session as there will be a lot of information heading your way! Following the session, your consultant will continue working on your individualized Navigation Action Plan that you will receive within 1 week of your initial consultation.

Each client's needs are different, so together with your consultant you will discuss frequency of recommended follow-up consultations. Consultations typically last 60 minutes.

Follow-up sessions are typically recommended on a weekly basis to start(1 time a week) and then may transition to monthly. From there sessions may transition to quarterly and then depending on changes and new challenges with disease progression the sessions may increase in frequency again.

You will never be surprised billed. Frequency and duration of services will be discussed with you at each consultation.

Question 10

How do you manage communication with your clients?

Accepted Answer

We use a HIPAA compliant practice management system called, Practice Better. Our clients receive their own individualized hub online where they can access their session review and download notes at any time, view and download educational handouts, upload their own files and documents for Jessie to review, complete intake and feedback forms, schedule follow-up appointments, pay invoices, and even complete e-courses.

Communication outside of scheduled sessions can be done through either emailing Jessie or utilizing the chat feature within Practice Better that Jessie monitors daily.

Our business hours are Tuesday - Friday 9:00 am - 4:00 pm ET. Communication outside of businesses hours will receive a response by the next business day. If there is communication later in the day on a Friday, you may not hear from Jessie until the following Tuesday.

Question 11

How much do The Memory Compass services cost?

Accepted Answer

15-minute Discovery Call - FREE

Initial Consultation - 60 minutes - $275 
What is factored into the cost of this service? 
A thorough review of your intake form in order to maximize initial consult time to ensure it is laser-focused to your unique needs 
The direct 1:1 hour spent with your dementia navigator providing you with education, solutions, and resources
Notes taken for you
Additional time outside your session to develop your Action Plan
​

Cognitive Screenings & Cognitive Wellness Services - 60 minutes - $275 
Our comprehensive cognitive screenings are ideal for: ​​
Individuals who are concerned about whether cognitive changes they may be experiencing are a part of normal aging or a sign of something more
​Adult children or family members who have a history of dementia or Alzheimer's in their family and are interested in having a baseline of their current cognitive function 
Individuals who are interested in learning more about brain health and how lifestyle factors contribute to brain health

Follow Up Sessions - 50 minutes - $135
What is factored into the cost of this service? 
Review of updates or notes submitted from client at time of booking or sent via email
Direct 1:1 time spent with your dementia navigator providing you with education, solutions, and resources
Notes taken for you 
Additional time outside of your session to add links and resources to your session notes
Follow-up communication after your session with notes and resources.
​

Additional Service Fees:
60 minutes - $135
45 minutes - $101.25
30 minutes - $67.50
15 minutes - $33.75

These are services for requests such as: 
Communication with other members of a care team - social worker, in-home companion care, geriatric care managers, etc.
Trainings to care team 
Development of in-home companion care binders
Development of other support materials
and more!

Frequently Asked Questions